875
Registration number: 40203253273
- Details
- Highlights
- Company
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe.
Join Our Team as a GDS Specialist Amadeus E-Ticketing Expert Wanted
Are you an Amadeus e-ticketing expert looking for your next challenge? We're expanding our specialist team, and looking for you.
Norwegian is continuing its migration to Amadeus e-ticketing, and we're strengthening our existing team of GDS experts to support this evolution. We are seeking professionals with proven, expert-level Amadeus e-ticketing experience, gained in high-volume, technically complex environments such as airlines or travel agencies.
You'll be supporting the transition to the modern ARD Web Graphic interface, but a strong foundation in Amadeus cryptic commands is essential. You'll be the go-to expert for resolving complex booking and ticketing issues, guiding front-line agents, and contributing to smarter, smoother processes.
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!
Join us, and be a pivotal part of our journey to continuously improve our customer care processes, making a real difference every day.
In this role you will be responsible to:
- Resolve escalated Amadeus e-ticket booking and ticketing issues, acting as the go-to resource for technical challenges.
- Diagnose and fix Amadeus system issues, collaborating with support teams to improve efficiency.
- Authorize and oversee booking-related decisions, ensuring alignment with business logic and airline policies.
- Train and support frontline teams, updating documentation and conducting onboarding/refresher training.
- Manage escalated cases end-to-end, identifying recurrent issues and driving process improvements.
- Oversee Amadeus queue management, ensuring timely processing of bookings and schedule changes.
- Ensure PCI compliance in manual payment collection, securely processing transactions and reporting payments.
- Track system issues via JIRA, documenting resolutions and contributing to operational efficiency.
You are our ideal candidate if you:
- Manage At least 3 years of hands-on experience handling Amadeus e-ticket bookings in an airline or travel agency environment.
- Master Expert-level proficiency in Amadeus e-ticketing, including workflows, fare construction, ticketing, reissues, and PNR manipulation.
- Optimize Advanced Amadeus system use, including queue management, booking automation, and itinerary handling.
- Resolve Ability to independently troubleshoot and resolve escalated, complex Amadeus-related issues.
- Apply Extensive airline or travel operations knowledge, ideally in a Contact Center or support environment.
- Ensure Familiarity with PCI-compliant practices in payment handling and e-ticketing transactions.
- Train Strong ability to mentor and clearly explain Amadeus procedures to frontline staff and stakeholders.
- Communicate Excellent verbal and written skills, with a collaborative and supportive approach.
- Support Commitment to knowledge-sharing and proactive guidance to enhance team efficiency.
- Fluent Strong command of English, both spoken and written, with additional language skills being a plus.
This job will be for you if you:
- Notice small details and patterns in bookings that others might miss, helping spot and fix inconsistencies.
- Stay organized and keep track of multiple tasks, balancing speed with accuracy.
- Think ahead and find solutions before problems escalate, making processes smoother.
- Handle pressure like a pro, keeping calm and focused even when things get hectic.
- Work together with different teams, sharing knowledge and making things easier for everyone.
- Make decisions confidently, ensuring ticketing actions follow airline policies.
- Adjust quickly to changing schedules and shifting priorities, staying flexible when needed.
What we can offer:
- Opportunity to purchase employee priced flight tickets and explore the world.
- Competitive monthly salary EUR 2300.00 gross.
- Positive and exciting place to work in an international expanding organization.
- Challenging, variable and dynamic environment where you can develop your skills.
- Health insurance starting from first month of work.
- Flexibility to combine working in a cozy and brand-new office with home office.
- Employee events and engagement activities.
- Mobile phone and monthly subscription coverage.
Do you have any questions?
If so, please contact:
Lasma Vaisjuna
Director Customer Care Operations Latvia
Email: Lasma.Vaisjuna@norwegian.com
So, what are you waiting for?
If you love the thought of working with us, we encourage you to click the Apply button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in English language.
"We care for each other, our customers and our environment as we navigate the skies the Norwegian way"
Please apply by May 15
We hope to welcome you on board!
€
2300
Location
- Rīga, Latvia
Gustava Zemgala gatve 74A
Time of work
- Full-time
Skills
Languages
- English
Contact person
Inese Babre-Romanovska
Inese Babre-Romanovska
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airlines networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøes Flyveselskap, Norways oldest airline, is Scandinavias largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8s and three Embraer E190-E2's. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
Registration number: 40203253273
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